Dr. Jean, The Results Queen® welcomes her guests, PR expert Adele Gambardella and former FBI hostage negotiator Chip Massey, the co-founders of Convincing Company. They share their combined expertise in crisis communications and negotiation. They emphasize the importance of addressing the emotional side of crises and using “forensic listening” to understand clients better. They discuss persuasion techniques backed by research and the significance of psychology and empathy in business partnerships. Strategies for effective communication include taking a genuine interest in others, adapting communication styles, and practicing active listening. Personal stories and quotes illustrate aligning actions with values. This episode underscores the power of building strong relationships and effective communication in both business and life.

Find Adele and Chip Here:

Convincing Company Website: https://convincingcompany.com/

Training So Good Website: https://trainingsogood.com/

Adele LinkedIn: https://www.linkedin.com/in/adelegambardella/

Chip LinkedIn: https://www.linkedin.com/in/chip-massey-23787b106/

Find their Book Here: https://a.co/d/0MtQEhD